Terms of Service

These Terms govern your use of the MAVVUNO platform. By creating an account or using the platform you agree to them. If you accept on behalf of a company, you confirm you are authorised to bind that company.

MAVVUNO is a platform that connects companies ("Clients") with independent regional and industry experts ("Experts") and provides tooling for matching, bookings, deal pipelines, milestones, and payments. MAVVUNO is not a party to the engagement between a Client and an Expert, is not an employer, agent, law firm, broker, or investment adviser, and does not provide legal, tax, or regulatory advice.

• You must be at least 18 and provide accurate information.
• You are responsible for activity under your account and for your credentials.
• Email verification is required before full access is granted.
• We may suspend or terminate accounts that breach these Terms or create risk.

Experts must complete onboarding and identity verification before a profile can be published. Verification means we performed reasonable checks on identity and stated credentials. It is not a guarantee of performance, outcome, suitability, or of any professional licence. Clients remain responsible for their own due diligence.

• A booking is a request until the Expert accepts it. Scope, rate, and timing are agreed between Client and Expert.
• Guest booking requests may be submitted without an account and are linked to an account once you sign up.
• Cancellations and reschedules should be made as early as possible; repeated no-shows may result in suspension.
• Deliverables, confidentiality, and IP of a specific engagement are governed by the agreement between Client and Expert; MAVVUNO provides tooling, not that contract.

• Experts set their hourly rate. Success fees apply as shown on the deal.
• MAVVUNO charges a platform fee, disclosed before you confirm a booking or milestone.
• Payments are processed by third-party payment providers and are subject to their terms. Milestone funds are released when the corresponding milestone is marked complete and accepted.
• You are responsible for your own taxes, withholding, and invoicing obligations.
• Chargebacks, reversals, and fraudulent payments may result in suspension and recovery of amounts owed.

Clients and Experts introduced through MAVVUNO agree not to move the resulting engagement off-platform to avoid fees for twelve months from the introduction. Doing so is a material breach and may result in termination and recovery of unpaid fees.

You will not misrepresent identity or credentials, upload unlawful or infringing content, scrape or reverse-engineer the platform, interfere with its security, use it for money laundering, sanctions evasion, bribery, or corruption, or contact other users for unrelated solicitation.

You keep ownership of the content you upload. You grant MAVVUNO a non-exclusive licence to host, display, and distribute that content as needed to operate the platform, including displaying public expert profiles. You confirm you have the rights to everything you upload.

Clients and Experts should first attempt to resolve disputes directly. MAVVUNO may, at its discretion, review evidence and mediate milestone releases or refunds. Our decision on the release of platform-held funds is administrative and does not replace your legal rights.

The platform is provided "as is" and "as available". To the fullest extent permitted by law, MAVVUNO disclaims all implied warranties and does not warrant any commercial outcome, market entry, partnership, licence, or revenue.

To the fullest extent permitted by law, MAVVUNO is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or business opportunity. Our total aggregate liability is limited to the platform fees you paid to MAVVUNO in the twelve months before the event giving rise to the claim.

You will indemnify MAVVUNO against claims arising from your use of the platform, your content, your engagements with other users, and your breach of these Terms or of applicable law.

You may close your account at any time. We may suspend or terminate access for breach, risk, or legal requirement. Accrued payment obligations, confidentiality, circumvention, and liability provisions survive termination.

We may update these Terms. Material changes will be notified before they take effect. Continued use after the effective date means you accept the updated Terms.

Questions about these Terms: legal@mavvuno.com.